Privacy Policy - Anglia Computer Solutions

Last updated: 14 April 2026

Anglia Computer Solutions Business Ltd ("we", "us", or "our") is committed to protecting and respecting your privacy. This policy sets out how we collect, use, and protect personal information in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

1. Who We Are

Anglia Computer Solutions Business Ltd (Company No. 9865554), registered in England. Our registered address is 28-29 Bertie Ward Way, Rashes Green Ind. Est., Dereham, Norfolk, NR19 1TE.

For data protection queries, contact us at: info@acsbusiness.co.uk or call 01362 760100.

2. Information We Collect

We may collect and process the following personal data:

Identity Data: Name, job title, company name
Contact Data: Email address, telephone number, postal address
Technical Data: IP address, browser type and version, time zone, operating system
Usage Data: Information about how you use our website
Communication Data: Enquiries, support requests, and feedback you send us

3. How We Use Your Information

We use your personal data for the following purposes:

To respond to your enquiries and provide requested services
To perform contracts with you and provide IT support services
To send service-related communications
To improve our website and services
To comply with legal obligations

4. Legal Basis for Processing

We process your personal data on the following legal bases:

Consent: Where you have given us clear consent (e.g. contact form submissions)
Contract: Where processing is necessary for the performance of a contract
Legitimate Interest: Where processing is necessary for our legitimate business interests
Legal Obligation: Where we need to comply with a legal requirement

5. Cookies

Our website uses cookies to distinguish you from other visitors. For detailed information about the cookies we use, please see our Cookie Policy.

6. Data Sharing

We do not sell your personal data to third parties. We may share your data with:

Service providers who assist in delivering our services (e.g. hosting providers, email services)
Professional advisers (solicitors, accountants) where necessary
Regulatory authorities where required by law

All third-party processors are contractually bound to handle your data securely and only for specified purposes.

7. Data Retention

We retain personal data only for as long as necessary for the purposes for which it was collected. Contact form data is retained for up to 2 years unless we enter into a service agreement. Client data is retained for the duration of the contract plus 6 years for legal and tax purposes.

8. Your Rights

Under UK GDPR, you have the following rights:

Right of Access: Request a copy of your personal data
Right to Rectification: Request correction of inaccurate data
Right to Erasure: Request deletion of your data (where applicable)
Right to Restrict Processing: Request limitation of processing
Right to Data Portability: Request transfer of your data
Right to Object: Object to processing based on legitimate interests
Right to Withdraw Consent: Where processing is based on consent

To exercise any of these rights, please contact us at info@acsbusiness.co.uk. We will respond within 30 days.

9. Data Security

We have implemented appropriate technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction. These include encrypted connections (SSL/TLS), secure data storage, access controls, and regular security reviews.

10. Changes to This Policy

We may update this policy from time to time. Any changes will be posted on this page with an updated revision date.

11. Complaints

If you are unhappy with how we handle your personal data, you have the right to lodge a complaint with the Information Commissioner's Office (ICO) at ico.org.uk or by calling 0303 123 1113.